ZONESUN Machinery FAQ
Frequently Asked Questions
Here you’ll find answers to common questions about our packaging machinery, customization options, delivery, and after-sales support. If you can’t find the information you need, please contact our team—we’re always ready to help.
1. About Zonesun Brand
Zonesun specializes in R&D and manufacturing of packaging machinery, including filling, capping, labeling, and supporting equipment. Our machines are reliable, cost-effective, and backed by comprehensive after-sales service, serving industries such as food, beverage, cosmetics, pharmaceuticals, and chemicals.
Q: Where is Zonesun’s factory located?Zonesun company is located at No.8, Lane 1, East Dianbian Road, Nanyue, Shang An, Jinsha, Danzao Town, Nanhai District, Foshan City, Guangdong Province, China. Postcode: 528223.
Q: Is ZONESUN a well-known packaging machinery brand?Yes. ZONESUN is recognized globally in the packaging machinery industry, trusted by customers across food, beverage, cosmetics, pharmaceutical, and chemical sectors.
Our professional R&D team continuously optimizes machine performance, offering versatile, customizable solutions and full after-sales support, including remote and on-site technical assistance.
2. Other Supporting Equipment
Yes. In addition to filling, capping, and labeling machines, we provide conveyors, coding machines, shrink machines, and other supporting equipment. Complete packaging line solutions can be customized to meet production requirements.
3. Customization Process
Yes. You can customize a machine by providing product details such as liquid type, viscosity, bottle specifications, and production speed. We will recommend suitable models and provide a quotation.
Q: Does Zonesun provide complete packaging lines?Yes. In addition to filling, capping, and labeling machines, we provide conveyors, coding machines, shrink wrappers, and more. We can integrate multiple machines into a turnkey production line.
4. Lead Time & Shipping Terms
We accept major credit cards, PayPal for online purchases, and bank transfers (TT) for offline payments.
Standard lead time is 20–35 working days, depending on the model and production schedule. Estimated delivery will be provided after customization is finalized.
5. Delivery Process
Machines are fully tested; operation videos are provided for confirmation. Shipment proceeds only after customer approval.
Q: Do you provide operation guidance upon delivery?Yes. Detailed manuals and remote video guidance are provided.
6. Warranty & After-Sales Support
Yes, our standard warranty is 12 months (excluding human-caused damage), including free replacement of defective parts and technical support during the period.
Q: What if the machine malfunctions?Remote troubleshooting and guidance are provided. On-site service is available if required, with travel costs borne by the customer.
Q: Do you provide training?Yes. Operation videos, remote training, and on-site training are available as needed.
7. Additional Common Questions
Yes. Worldwide shipping and logistics support are provided.
Provide product details and customization requirements; our sales team will respond within 24 hours.
Yes. We provide complete line solutions to ensure seamless integration and efficient production.
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